Returns, Exchanges, Refunds Policy

Returns, Exchanges, Refunds Policy:

Some items have special conditions for returns/refunds as described in the item description, so please read the carefully before making a request.

Due to our superior integrity, we cannot and will not accept any returns or exchanges, as we would not re-sell any items after they have left our facility. We ONLY offer refunds in the case of the item is defective OR the item is out-of-stock, (which does happen from time to time) and we cannot complete your order, we will contact you straight away, either by e-mail or by telephone. If you cannot wait for your items to arrive, you can choose an alternative to replace the out-of-stock product, to the same value or more, (this may require an additional payment over the phone) so your order is shipped immediately and is not delayed any further. If there is no other product that you would like to exchange it for, we will offer you a refund on the out-of-stock item. Refunds can take 7-14 business days depending on your bank.

If item is defective or wrong item is received, please contact us via phone or email immediately, within 48 hours (about 2 days) of delivery. We will need to see a picture of the item you have received. Attitude Novelty will also take a digital picture of the order items before sealing the package for shipment, this helps us keep accurate records, and deal with any issue that might come up with your order (wrong item sent, missing items, etc.).

Once we have proof that we have sent an incorrect item or defective item, we will contact you to discuss your options.

Please keep all packaging that your order arrives in/with in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.

Please remember, REFUNDS can take 7-14 business days depending on your bank.